RocoMamas The Grove
Pretoria
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Restaurant Reviews:
The food is really well prepared and tasty. Staff are amazing
The food is really well prepared and tasty. Staff are amazing
EXCELLENT SERVICE I must congratulate Roccomamas The Grove and especially David (not sure if he is a manager or not) on the service I got from him today. I used Ubereats and ordered some food, but could not order everything as Ubereats only delivers up to R300. After I ordered, I tried to put in a second order for the remaining stuff I wanted, but the Ubereats app did not allow me to order from the same store again. I then phoned the restaurant and spoke to David and explained my situation. He was very friendly and helpfull and immediately assisted me. I wanted to order the remaining food but obviously needed to pay for it in some way. EFT or a transfer was not an option, and David suggested I send an e-wallet or something similar. He suggested that he will go and draw the money at the ATM and pay for the food and then all of the food can be delivered as one order/delivery. This was totally unexpected or required from him, and he went above and beyond his duties to ensure that I get my full, correct order. I was also quite surprised how quick the food was delivered after the order was amended and the order was exactly like we wanted. I would again like to thank David for his excellent service. The way he helped me was fast and efficient though thorough and friendly. I really hope Roccomamas The Grove knows that they have an outstanding star of a employee and I wish you lots of good Luck going forward. Thanks Again Herman Britz
EXCELLENT SERVICE I must congratulate Roccomamas The Grove and especially David (not sure if he is a manager or not) on the service I got from him today. I used Ubereats and ordered some food, but could not order everything as Ubereats only delivers up to R300. After I ordered, I tried to put in a second order for the remaining stuff I wanted, but the Ubereats app did not allow me to order from the same store again. I then phoned the restaurant and spoke to David and explained my situation. He was very friendly and helpfull and immediately assisted me. I wanted to order the remaining food but obviously needed to pay for it in some way. EFT or a transfer was not an option, and David suggested I send an e-wallet or something similar. He suggested that he will go and draw the money at the ATM and pay for the food and then all of the food can be delivered as one order/delivery. This was totally unexpected or required from him, and he went above and beyond his duties to ensure that I get my full, correct order. I was also quite surprised how quick the food was delivered after the order was amended and the order was exactly like we wanted. I would again like to thank David for his excellent service. The way he helped me was fast and efficient though thorough and friendly. I really hope Roccomamas The Grove knows that they have an outstanding star of a employee and I wish you lots of good Luck going forward. Thanks Again Herman Britz